What is a clay treatment?
Clay treatment, also known as “detailing clay”, is a compound applied to the surface of the exterior vehicle paint that smooths out the surface. You can think of a clay treatment as an exfoliate for your vehicle. Soil particles stick to the clay pad and are therefore removed from your vehicle. Detailing clay is nonabrasive and is a much better alternative than polishing to remove these contaminants because clay doesn’t remove any paint. Since clay will make your paint vulnerable, including a quality wax is essential to protect the exterior.
Who will come to my place?
MobileWash strives to find the best service providers in the industry who are thorough, pay special attention to detail, are trustworthy, reliable, and skilled in their respective field.
What are your hours of operation?
The MobileWash platform has availability for services to take place between 7:00 AM and 6:00 PM, 7 days a week. Exact timeslots are available using the “Wash Later” function of the application. Services are available throughout most of Southern California, including Los Angeles, Orange, Ventura, Riverside, and San Bernardino counties.
Do I need to order a clay treatment regularly?
In general, yes, you need to clay your vehicle. The exterior surface of your vehicle faces the harsh environment each and every time it is out in the elements. Each exposure can cause buildup from roadway debris, exhaust films, and airborne pollutants. Vehicles can accumulate these contaminants at any time, in any place, whether cruising the freeway on a road trip or sitting in a parking space at the dealership. The clay essentially smooths the texture of the paint. As wax is required after the clay is applied in order to protect the paint.
Do the service providers come fully equipped?
The service providers on the MobileWash platform will arrive at your location fully-equipped with all the supplies they need to ensure that your vehicle is spotless, including a generator for power supply. There is no need to provide water nor power like other services; service providers bring everything needed for the service to take place. Including deionized water.
How can I add multiple vehicles to my order?
Within the MobileWash application, select the “Add Vehicle” or “Add Classic” button in order to add a modern or a classic vehicle to your order. Service providers can add or upgrade your vehicles at any time prior to the start of the services using the MobileWash app.
Do service providers clean baby or child car seats?
MobileWash service providers do not clean baby or child safety seats.
How does a waterless car/eco-friendly wash work?
A waterless or eco-friendly car wash uses highly lubricated solutions to clean the entire vehicle. These environmentally-safe chemicals encapsulate dirt and dust particles. This process is similar to how water removes soil, but the chemical combination of a waterless car wash product is just as effective. The process is relatively simple: you simply spray the surface of the car and then wipe it off with a microfiber cloth to avoid scratching. This procedure removes any light dirt or stains from the surface of the vehicle. A waterless car wash is only recommended for cars with light dirtiness that do not have excessive amounts of dirt, such as dried mud or other debris.
What if I have more than one vehicle to be washed?
If you have more than one vehicle that needs servicing, you can save $2.00 or more on each and every order when you bundle the vehicles together. Services can be ordered for multiple vehicles to streamline the process. Up to five vehicles can be scheduled at any time per order.
What is the difference between a wash and a detail?
Regularly washing and detailing your vehicle goes a long way toward maintaining that “new car” look, making it more attractive and pleasant to drive. Both services will certainly maintain your vehicle. However, a detailing will cater to the intricate needs of your vehicle. We recommend detailing your car every month or so to keep it in top shape. Once you detail your car it makes it much easier to maintain the cleanliness with subsequent regular washes.
Can I order oxidation, dent and scratch repair, headlight restoration, carpet and upholstery shampooing, or other restorative services?
No, restorative services are not offered at this time.
Can I request the same provider that serviced my vehicle in the past?
MobileWash strives to ensure each customer experience is beneficial and uses a quality assurance team to maintain consistent standards. While you cannot request the same specific provider from a previous service, we do our best to ensure that each service remains consistent each time you order.
Is payment secure?
We use a third-party payment gateway known as Braintree, a PayPal subsidiary. It is important for you to know that your payment information NEVER reaches the MobileWash system and all information is stored using the most secure payment gateway system in the industry.
Can I pay with cash?
For security purposes, all transactions must be completed with the MobileWash application. However, cash tips are accepted and appreciated.
Are tips included in the pricing?
Gratuity and tips are not included in our prices and while appreciated, they are not mandatory.
How can I tip the Service provider?
On the order confirmation page, you have the option to tip the Service provider before the service. Additionally, at the end of your service, you will have the option to change the tip amount, rate and tip your Service provider, either using a debit or credit card within the app, or in cash. While tipping is not necessary, it is appreciated.
When to apply a promotional code?
Please make sure to enter in your promo code before scheduling your wash on the order confirmation page within the MobileWash application.
How can I update my payment information?
You can view and update your payment information on the order confirmation page within the MobileWash application.
Why was I charged for a service that did not occur?
Please contact us immediately should you have any questions regarding a transaction. Remember that a pre-authorization charge is immediately voided following the ordering of the service and will be released back to you according to the guidelines of your individual financial institution. Only the actual total will be charged at the end of the service.
I forgot to add my coupon or promotional code, what can I do?
MobileWash is unable to retroactively apply a coupon, voucher, code, or other promotion.
What if I need to cancel a service?
We know schedules can change quickly, but unfortunately, skipping, rescheduling, or canceling an order after it has been processed can result in a cancellation fee. Please refer to the terms of the application should you have any questions regarding the cancellation policy.
How do I tip my service provider?
Tips are obviously not mandatory but are always appreciated by the service provider who has worked hard to get your vehicle back in top shape. You can tip directly through the MobileWash application, either before or after you order the service. Additionally, you may tip the service provider in cash, if you wish. Most people tip anywhere between 20-25% of the service price.
Is it possible to cancel and/or reschedule?
Yes, it is possible to cancel and reschedule a service. Please review the reminder within our application for any specific information regarding policies.
Why has my service provider not yet arrived?
We strive to ensure that service providers perform services in a timely manner. While we value your time and want to ensure we accommodate your busy schedule, service providers may occasionally encounter certain roadblocks, including running late due to traffic or other unforeseen circumstances. Please give your service provider a 20-minute window to arrive at your location. Occasionally, additional time may be needed to provide services, especially if exigent circumstances arise.
What is your cancellation/rescheduling policy?
Please review the reminder within our application for any specific information regarding policies
What happens if something was damaged or missing?
MobileWash service providers are independent contractors who are insured in the event that anything goes wrong during service. If there is damage done to a vehicle by a service provider, it is the responsibility of the customer to notify the service provider immediately of the damage following the service. Once the service provider leaves the premises and you opt not to inspect the vehicle, all rights to file a liability claim are waived. Should you follow these guidelines, you are responsible for negotiating and exchanging insurance information. MOBILEWASH IS NOT LIABLE FOR INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LIABILITY, LOST PROPERTY, PERSONAL INJURY, OR PROPERTY DAMAGE arising from the usage of our platform.
MobileWash is not responsible for any belongings that may be lost or otherwise disposed of while performing services on your vehicle. We strongly recommend that each customer remove any belongings they consider to be of value prior to service.
What to do when MobileWash is locating a service provider for you?
Within a few moments of requesting your wash, the app will locate the closest Service provider within your area or give you the option to schedule a wash at later time if no Service provider is available for the “Wash Now” feature.
Do service providers use air freshener?
Generally, yes, service providers will use air freshener at the request of the customer. If you would not like air freshener, please ensure to make your service provider aware at the start of the service to ensure that no air freshener be used.
What do I do if I forgot my password?
We no longer require passwords for a customer account. To log in, please enter your telephone number into the application and a four-digit PIN will be sent via text message which you can then enter into the application to gain access to your account.
Does rescheduling of services occur?
While rare, on occasion we will need to reschedule your service based on a variety of circumstances that may arise. We do our best to limit these instances as best as possible.
Do service providers clean trunks?
Yes, service providers will clean trunks at the request of the customer. If you would like your trunk cleaned, please ensure to make the service provider aware and give them access. Trunk cleaning is only available upon request.
How can I contact MobileWash?
When your Service provider is on the way, you will receive a notification. When you are in the app, you will have the ability to contact your Service provider. There is an internal call system within the MobileWash app so that you can contact the Service provider immediately. Your telephone number is not shared while using MobileWash. Service providers have the ability to contact you by phone or buzz notification, through the app, as well.
Are fleet services offered?
You can schedule up to five vehicles per order using the MobileWash platform.
How much are services?
The price of services is based on the make and model of the vehicle, the package, and the add-ons that are selected. Get an instant quote for your vehicles here: https://www.mobilewash.com/instant-quote
What is MobileWash?
MobileWash is a technology company that links users to a network of existing mobile service providers.