Frequently Asked Questions
Let us provide you with some answers.
What Is MobileWash?
MobileWash is a technology company that links users to our network of certified mobile detailers in the area.
Who Are Our MobileWashers?
Our MobileWashers are licensed and insured professional detailers that have been verified.
What Packages Are Offered?
Our motto is to keep it simple by offering two affordable packages: our Deluxe Wash and our Premium Detail, with customized add-ons.
What Is Required From You To Get A MobileWash?
MobileWashers come fully prepared to bring your car to a full shine with all necessary supplies, including deionized water. Please make sure that you are present at the time of the wash. Also, please ensure that MobileWash has authorization to wash in your location.
When To Apply Your Promo Code?
Please make sure to enter in your promo code before scheduling your wash.
What To Do When MobileWash Is Locating A Detailer For You?
Within a few moments of requesting your wash, the app will locate the closest detailer within your area or give you the option to schedule a wash at later time if no washer is available at the moment.
How Can You Add Multiple Cars To Your Order?
Within the MobileWash app, select the "Add Vehicle" or "Add Classic" button in order to add a modern or a classic vehicle to your order. The MobileWash app and our MobileWashers can add or upgrade your vehicles at any time prior to the MobileWasher starting the wash.
How Much Is A MobileWash?
MobileWash services are customized based on year, make, and model of vehicle. A majority of our car washes cost $26.99 which makes us the most affordable on-demand service in the industry.
What Benefits Are Available For First Time Customers?
We offer up to $10.00 off your first wash for first time users.
What Benefits Do I Get For Being A MobileWash Customer?
We have a secure payment method, 100% satisfaction guarantee, field inspectors, and our network of insured, professional detailers. Additionally, we offer many discounts, such as our multiple car bundle discount, a fifth wash discount, in addition to the most convenient car wash service in the automotive industry.
How Can You Contact Your MobileWasher?
When your MobileWasher is on the way, you will receive a notification. When you are in the app, you will have the ability to contact your MobileWasher. There is an internal call system within the MobileWash app so that you can contact the MobileWasher immediately. Our MobileWashers have the ability to contact you by phone or buzz notification, through the app, as well.
Do I Need To Be There For The Entire Wash?
You are not required to be present. All the detailer needs from you is for you to unlock your vehicle from an authorized wash location so that they can clean the interior. They may not handle your keys or move your vehicle.
What Kind Of Soap Is Used?
MobileWash uses only biodegradable, environmentally friendly, paint safe soap for its washes. There is also a waterless, eco-friendly wash available, which is just as safe.
Does MobileWash Accommodate The Limited Water Supply?
Our Eco-friendly washes can save many gallons of water per wash. We utilize water-saving soap and equipment to minimize our environmental footprint.
How Can You Tip Your MobileWasher?
At the end of your wash, you will have the option to rate and tip your MobileWasher, either using a debit or credit card within the app, or in cash. While tipping is not necessary, it is appreciated.
What Areas Of My Vehicle Will Not Be Washed?
MobileWashers do not shampoo carpeting, clean or service engine bays, locked compartments, trunks, and other areas that require special access. However, compartments such as glove boxes, closed center consoles, and trunks are available to be cleaned upon request, so long as the customer provides access to these areas is in advance.